Effective Date: August 5, 2025
Company Name: Twin Oaks Materials & Supply
Address: 4334 Savannah Hwy, Ravenel, SC 29470
Contact Email: info@twinoakmaterialsandsupply.com
1. Introduction
At Twin Oaks Materials & Supply, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services, whether online or in person.
2. Information We Collect
We may collect the following types of personal and non-personal information:
- Personal Information: Name, phone number, email address, shipping address, billing address, and payment details.
- Device Information: IP address, browser type, operating system, pages viewed, and access times.
- Order & Service Data: Items purchased, services requested, and customer communication history.
3. How We Use Your Information
We use your information to:
- Fulfill product orders and service requests
- Provide customer support
- Send order confirmations, invoices, and updates
- Improve our website and services
- Send promotional emails (only if you opt-in)
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Trusted service providers (e.g., delivery partners or payment processors)
- Legal authorities if required by law
- Our internal team to fulfill services and provide customer support
5. Data Retention
We keep your personal information only as long as necessary to fulfill our services and comply with legal obligations.
6. Cookies & Tracking
Our website may use cookies and tracking technologies to improve user experience and analyze website traffic. You can disable cookies in your browser settings.
7. Third-Party Links
Our site may link to third-party websites. We are not responsible for the content or privacy practices of those websites.
8. Security
We take appropriate steps to protect your data, including SSL encryption, secure payment processing, and staff confidentiality agreements.
9. Your Rights
You have the right to:
- Request access to your data
- Request correction or deletion of your personal information
- Opt out of marketing emails at any time
To exercise these rights, contact us at info@twinoakmaterialsandsupply.com.
10. Policy Updates
We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.